Refund policy

Shipping & Returns Policy

At HERMENSVALID, we appreciate your support. Please review our shipping and return policies before placing your order.

Shipping

  • Orders are typically processed within 2–5 business days unless otherwise stated on the product page. 
  • Shipping times may vary depending on your location and the shipping carrier.
  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • HERMENSVALID is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.

Pre-Orders

Some HERMENSVALID products are offered as pre-orders.

  • Estimated shipping dates will be listed on the product page.
  • By placing a pre-order, you acknowledge that production may take additional time before your order ships.
  • If your order contains both pre-order and in-stock items, your order may ship together once the pre-order item is ready unless otherwise specified.
  • Pre-order dates are estimates and may occasionally change due to production or manufacturing delays.

Returns

We accept return requests within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unworn, unused, and in its original condition.
  • The item must include any original packaging and tags (if applicable).
  • Customers are responsible for all return shipping costs.

Refunds

Refunds are only issued if an item arrives defective or damaged due to shipping.

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery.
  • Include your order number along with clear photos of the product and packaging.
  • Once your claim has been reviewed and approved, a refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process your refund after it has been approved.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized products
  • Made-to-order items
  • Items marked as Final Sale
  • Gift cards
  • Products that have been worn, washed, altered, or used
  • Items damaged due to customer misuse, accidents, improper care, or normal wear after delivery

Damaged After Delivery

HERMENSVALID is not responsible for damage caused after an item has been delivered. If a product is damaged due to customer use, accidents, improper handling, or normal wear and tear, it is not eligible for a return or refund.

Questions

If you have any questions regarding your order, please contact us before initiating a return. We're happy to assist you and help resolve any concerns.